Frequently Asked Questions

You can book directly on our website via the Book Appointment page. Choose your preferred style, date, and time, then pay the deposit online. You'll receive a WhatsApp confirmation from our team.

Yes. A 30% deposit (minimum ₦2,000) is required to confirm your booking. This is deducted from your total service fee when you arrive. The deposit helps us plan our stylists' schedule and reduces last-minute cancellations.

48+ hours notice: Deposit transferred to a new booking (valid 90 days).
24–48 hours notice: 50% of deposit transferred; 50% retained.
Under 24 hours / No-show: Full deposit forfeited.
To reschedule, simply WhatsApp us with your appointment number.

Duration depends on the style and your hair length/density. Cornrows: 1.5–3 hrs. Box braids: 4–8 hrs. Faux locs: 5–9 hrs. Starter locs: 4–10 hrs. We give you an estimate when booking. Bring snacks and a charged phone — we have Wi-Fi!

We prioritise booked appointments, but walk-ins are welcome subject to stylist availability. During busy periods (Fridays, Saturdays, public holidays) we are usually fully booked. We strongly recommend booking at least 3 days in advance.

Yes, absolutely! Please ensure your extensions are clean and detangled. We also stock a full range of high-quality extensions in-salon if you'd prefer to purchase from us.

Yes! We love working with kids. Our stylists are trained in child-friendly braiding techniques — gentle, no harsh pulling, and we keep the experience fun. Children under 12 must be accompanied by a parent or guardian.

Yes. All GYC Naturals products are formulated without sulphates, parabens, silicones, or mineral oil. We use natural, plant-derived ingredients. However, if you have known allergies, please review the full ingredient list on each product page before purchasing.

Calabar & Cross River: 1–2 business days. Other major cities: 2–4 business days. Remote locations: 4–7 business days. Delivery is handled by trusted courier partners. You'll receive a tracking number once your order ships.

Orders of ₦50,000 and above qualify for free standard delivery across Nigeria. Orders below this threshold incur a flat shipping fee.

Unopened, unused products can be returned within 7 days of delivery. Opened products cannot be returned for hygiene reasons. See our full Refund Policy for details.

After placing an order, log in to your account and visit My Orders. You'll see live status updates. You can also WhatsApp us with your order number for a quick update.

Currently we only ship within Nigeria. We are exploring international shipping options and will announce when available. In the meantime, we can discuss special arrangements for the diaspora — please contact us.

We accept all major debit/credit cards (Visa, Mastercard, Verve) and bank transfers via Paystack. Bank transfer payments must be confirmed via WhatsApp with proof of payment to process your order.

Yes. All card payments are processed by Paystack, Nigeria's leading payment infrastructure provider. We never store your card details — they go directly to Paystack's PCI-DSS compliant servers.

Don't panic! Sometimes there's a brief delay. Check your spam folder first. If you still don't see a confirmation email after 30 minutes, WhatsApp us with your name, email, and approximate transaction time and we'll resolve it immediately.

For most natural African hair types, washing every 1–2 weeks is ideal. Over-washing strips natural oils; under-washing leads to product buildup. Our GYC Naturals Moisture Shampoo Bar is pH-balanced specifically for afro-textured hair.

Our bestselling Baobab Hair Butter and Black Seed Scalp Oil are excellent for dry, brittle hair. For severely dry hair, we recommend the GYC Deep Moisture Bundle — hydrating shampoo, deep conditioner, and leave-in cream used as a weekly trio.

Absolutely! We offer 30-minute consultations (in-salon or WhatsApp video call) to help you choose the best style and products for your hair type, lifestyle, and budget. Book a "Hair Consultation" slot on our booking page.